Questions about ticket purchase, ticket packages and purchase terms and conditions.

  1. Choose an adventure which interests you from the Adventures page.
  2. Select a day from the calendar which appears on the adventure page.
  3. Select a time from the list of times which appear after selecting a day.
  4. Enter the number of adults and children in your party.
  5. Click the Book Now button.
  6. Click the Proceed to Checkout button.
  7. Enter your billing information.
  8. Check the I’ve read and accept the terms & conditions checkbox.
  9. Click the Place Order button.

Yes, our facility can accommodate up to 45 guests in simultaneous sessions in multiple rooms. If you are planning a large group outing, please contact ETA at groups@epicteamadventures.com and we will help you choose the adventures that best meet your needs.

Yes, adventures at ETA are designed as team activities. Whether you are interested in a fun team-bonding event, or a team-building session that assesses and develops specific skills, contact ETA event coordinator at groups@epicteamadventures.com and we can help you plan a memorable experience.

No. You will need to choose a specific room (series), but you will not be required to lock-in the specific story or adventure within that room.

If you are the first to reserve a session, you will have the option to choose the adventure you wish to play. Once an adventure is chosen, it is locked in and others who join the session will not be able to change the adventure choice. If you sign in as an Epic Adventure Club member but do not choose an adventure at the time of reservation, the next person making the reservation can choose from the adventures that you have not played. Your group will be contacted 24 hours prior to the scheduled session to finalize adventure choice.

When you purchase a ticket package, you will receive a promotional code you can use for future reservation of stories in the series you purchase. As long as you sign in to your account before making the reservation, the system wil recognize the package benefit and charge you accordingly.

Yes, you may contact ETA to schedule a session that is not listed in the schedule. Promotional offers and discounts can not be used for a session that is not part of the published schedule.

You will receive a reminder email from ETA 72 hours prior to your scheduled session. If you are unable to attend, you can contact ETA up until 48 hours prior to the scheduled session to reschedule. All sales are final and non-refundable.

Yes, reservations will not be confirmed until paid in full.

You can guarantee a private session if you purchase all the tickets available for that session. If you are a Pioneer-level member of the Epic Adventure Club, you have the option of sliding-scale room-based pricing if your group has fewer players than the room capacity.