Online Purchase Terms and Conditions

All orders and purchases made through this website are subject to the Online Purchase Terms and Conditions outlined below. These Online Purchase Terms and Conditions may change from time to time without prior notice, at our discretion.  Please make sure you have read our Website Privacy Policy and Terms and Conditions related to the use of this Website.

This website is owned and operated by Epic Team Adventures, LLC (ETA) in conjunction with its subsidiaries and their affiliates. All orders and purchases made through the facilities of this website shall be subject to these Online Purchase Terms and Conditions.

These Online Purchase Terms and Conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by the laws of the state of Washington and the laws of United States of America applicable therein. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

You agree to pay for all charges noted herein as payable by you. You have to be 18 or older to purchase from the website. All reservations are not confirmed until payment is received in full. Purchases are non-refundable and non-cancellable, but you may reschedule your session up to 48 hours prior to your reservation by contacting Epic Team Adventures.

If you purchase fewer than maximum number of tickets available for a session, you will be playing with other players if they purchase the remaining tickets. If you wish to have a private session for your group, you must purchase all tickets* for the room capacity. However, you do not need to have maximum number of participants attending.

Purchase of a ticket to a session denotes a reservation for an event at a specific date and time. Purchase of a gift certificate provides a promotional code that can be redeemed in a future purchase. Purchase of a ticket package also provides a promotional code that can be used in future reservations of specific adventures.  Only one promotional code can be used per person in a single transaction.

Children ages 10 or higher may participate if accompanied by adults. Please notify ETA if your group has players younger than 18 years of age so you can be provided with waivers to be signed by parents or legal guardians prior to the group’s arrival.  Children under the age of 10 can only participate if the group reserves a private session.

As the sessions are live-action events, please arrive on-time to guarantee participation. We require participants to arrive 15 minutes prior to the scheduled start time for check-in and briefing process. If you arrive after the group has started their adventure, you will not be allowed to participate. Each session will take 45-60 minutes depending on your choice of adventure, followed by a debriefing session and group photo. Please allow for about 90 minutes for the entire experience.

In adherence to building regulations, no pets other than service animals can be allowed in the premises. For your safety and the safety of other customers,

ETA staff may deny entrance by anyone appearing to be intoxicated or under the influence of drugs or alcohol.In addition, ETA reserves the right to deny entrance to anyone who, in the sole discretion of ETA, poses a danger to public health and safety, or whose presence would be a detriment to the experience of other ETA customers.

Epic Team Adventures may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in US dollars and all charges will be processed in US dollars.

Fraud Prevention

In order to protect you and Epic Team Adventures from fraudulent transactions, Epic Team Adventures may provide your transaction-related information to a reputable third party organization to perform an address verification. This address verification is intended to ensure that the bill to address that you provide matches your credit card address.

* If the reservation is made by a Pioneer-level member of the Epic Adventure Club, room-based pricing is available for groups smaller than room capacity.